Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.

Job Summary:
We are seeking a highly organized and hands-on individual with a background in appliance field testing and consumer research. This role is ideal for a curious and detail-oriented professional who thrives in a fast-paced environment, can manage multiple field test projects simultaneously, and is comfortable engaging directly with consumers. The successful candidate will track performance data, manage test units in the field, and communicate insights—both successes and failures—to key stakeholders to support product development and innovation.

Key Responsibilities

Field Testing & Logistics Coordination:

• Coordinate all logistics for transporting and installing home appliances (“Field Units”) at participant locations.
• Oversee and attend installations (when practical) to ensure proper setup and document outcomes.
• Handle domestic and international shipment arrangements of large appliances and test-related items.
• Facilitate service support with the internal repair team.
• Ensure all field-related travel and activities align with Midea’s travel and reimbursement policies.

Participant Recruitment & Selection:

• Define criteria and screening guidelines for selecting qualified field test participants.
• Independently recruit participants or manage external vendors/agencies to fulfill recruitment needs.
• Ensure a diverse and representative participant pool aligned with research goals and product requirements.
• Maintain participant database and ensure compliance with data privacy and consent procedures.

Participant Engagement & Data Collection:

• Serve as the primary point of contact for test participants, engaging via digital and in-person communications.
• Proactively collect and document user feedback, product issues, and performance observations.
• Maintain a detailed, up-to-date tracker/database of all reported issues and field findings.
• Collaborate with the consumer insights team to develop and conduct follow-up surveys, interviews, and research as needed.

Cross-Functional Collaboration:

• Work closely with global product development teams to relay consumer feedback and field performance data.
• Participate in team discussions to ensure insights from field testing inform future product designs and iterations.

Qualifications

Education & Experience:

• Associate’s degree or equivalent experience in a related technical, research, or field service role.
• A minimum of 3 years’ experience in appliance installation, repair, or similar consumer-facing fieldwork is strongly preferred.
• Familiarity with consumer research methodologies is a plus.

Technical Skills:

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools such as Microsoft Teams.
• Experience with CRM or issue-tracking systems is a plus.

Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.