Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform, and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea with over 200 employees in the US and we are expanding our presence in North America.

Responsibilities:

• Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
• Work with subject matter experts to develop curriculum as required
• Leading the development of technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
• Prepare training facility and lab prior to training classes
• Maintain training facility standards, including equipment and tools
• Provide training support, including communication, promotion and coordination of product and technical training
• Acts as a liaison between sales, product marketing, service, and training
• Assist at educational or industry conferences; ability to present at conferences
• Audit technical trainers 1&2 and experienced independent trainers.

Requirements:

• HVAC degree or certification
• Bachelor’s degree in Engineering, or related field, preferred
• 8+ years of experience with HVAC installation, commissioning, service and maintenance; 5+ years facilitating product and technical training
• Position requires up to 75% more of travel
• Experience training in the technical service field
• Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
• Knowledge of HVAC products and controls
• Proven track record of success in service and customer service
• Excellent written and verbal communication skills
• Excellent presentation and facilitation skills
• Ability to interact with students of varied backgrounds
• Ability to effectively present information and respond to questions from management, students and customers
• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
• Ability to write reports, business correspondence and develop course curriculum
• Customer focus – proactively finds ways to exceed customer needs; Detail-oriented, well organized
• Ability to work in a multi-cultural team environment and take initiative individually

Midea America Corp. is an equal-opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.