Technical Solutions engineer

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America is dedicated to providing practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance to make your life a little easier.

Job Responsibilities

• Provide pre-sales technical support for key overseas data center accounts, and work closely with KAMs to drive major customers, key projects, and strategic opportunities.

• Understand customer requirements in depth and support technical communication, solution matching, product selection, configuration recommendations, and technical clarification.

• Provide technical support for both primary-side and secondary-side cooling products, including chillers, air-cooled solutions, liquid cooling CDUs, fan walls, and precision air conditioning applications.

• Participate in customer presentations, bid support, technical proposal preparation, customer Q&A, and technical coordination with consultants and EPC partners.

• Understand core data center requirements in areas such as power density, redundancy level, energy efficiency, liquid/air cooling ratio, and reliability, and support the development of customer-facing solutions.

• Coordinate with product, R&D, delivery, and after-sales teams to ensure smooth collaboration from pre-sales support through project execution.

• Summarize standard solutions, typical application cases, and competitor technical information based on project experience to support platform business expansion.

Qualifications

• Bachelor’s degree or above, preferably in HVAC, Refrigeration and Cryogenic Engineering,

• Energy and Power Engineering, Electrical Engineering, Automation, Mechatronics, or related fields.

• At least 3 years of technical support experience in data centers, HVAC, central cooling plants, liquid cooling, or related industries.

• Familiar with data center cooling system architecture, including air cooling, water cooling, liquid cooling, and free cooling solutions.

• Candidates with knowledge of high-density racks, AI data centers, liquid cooling infrastructure, and GPU clusters are preferred.

• Able to independently conduct customer requirement analysis, technical solution preparation, technical communication, and basic product/system selection.

• Strong communication, presentation, and cross-functional coordination skills, with the ability to work effectively with sales, product, delivery, and customer technical teams.

• English can be used as a working language for customer communication, technical documentation, and cross-regional collaboration; overseas local hire or willingness to travel internationally is preferred.

Preferred Qualifications

• Experience in Hyperscaler, Colo, AI data center, or ICT infrastructure projects is preferred.

• Experience in supporting integrated primary-side and secondary-side solutions is preferred.

• Experience working with consultants, EPC contractors, general contractors, or large system integrators is preferred.

• Experience in liquid cooling, CDU, fan wall, precision air conditioning, or large-scale cooling plant applications is preferred.

Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.